Privacy Policy

Pilchuck Pest Control (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and protect information when you visit our website https://www.pilchuckpest.com (the “Site”) and when you request pest control services.

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By using the Site, you agree to the practices described in this Privacy Policy.

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1) Information We Collect

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We may collect information in two ways:

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A. Information you provide directly

For example, when you contact us or request a quote, we may collect:

• Name

• Phone number

• Email address

• Service address (including city/ZIP)

• Details about your pest problem (optional)

• Any other information you choose to include in messages

 

B. Information collected automatically

When you visit the Site, we may collect:

• Device and browser information (e.g., IP address, browser type, pages viewed)

• Log and usage data (e.g., referring/exit pages, timestamps)

• Approximate location (e.g., based on IP address), where permitted

• Cookies and similar technologies (see Section 6)

 

2) How We Use Your Information

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We may use the information we collect to:

• Provide and manage your service requests (e.g., quoting and scheduling)

• Communicate with you about your inquiry

• Improve our website and customer experience

• Respond to questions, comments, or support requests

• Send marketing communications where you have consented or where permitted by law

• Prevent fraud, abuse, and security incidents

• Comply with legal obligations

 

3) When We Share Information

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We may share information in the following circumstances:

• Service providers: We may share information with vendors that help us operate our website and provide services (e.g., hosting, analytics, scheduling, email delivery, customer relationship management).

• Business transfers: If we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

• Legal and safety reasons: We may disclose information when required by law or to protect rights, safety, and security.

• With your consent: We may share information for other purposes with your permission.

 

We do not sell your personal information in the traditional sense, but some advertising/analytics technologies may use data in ways that could be considered “sales” or “sharing” under certain laws. If applicable, we provide opt-out options in Section 6.

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4) Data Security

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We use reasonable administrative, technical, and physical safeguards to help protect information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

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5) Your Choices and Rights

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Depending on where you live, you may have rights such as:

• Access to the personal information we have about you

• Correction of inaccurate information

• Deletion of personal information (with certain exceptions)

• Objection or restriction of certain processing

• Portability of certain data

• Opt-out of targeted advertising and/or certain tracking (where available)

 

To make a request, use the contact information in Section 10. We may need to verify your identity before responding.

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6) Cookies and Tracking

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Our Site may use cookies and similar technologies to:

• Operate the Site and remember preferences

• Understand usage and improve performance

• Measure marketing campaign effectiveness

 

You can control cookies through your browser settings. Some third-party tools also provide opt-out mechanisms (for example, advertising preferences tools).

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Our tracking includes Google Analytics, to help us understand how visitors use the Site, measure website performance, and improve our services. Google Analytics may collect information such as pages visited, time spent on pages, browser type, device information, approximate location, and referring website or search terms.

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We use this information to analyze website traffic, improve user experience, and evaluate the effectiveness of our website and marketing efforts. Google may process this information according to its own privacy practices, and you can learn more about how Google Analytics works through Google’s documentation.

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You can control cookies through your browser settings, and you may also be able to opt out of certain analytics tracking using available browser or platform tools.

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7) Third-Party Links

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The Site may include links to third-party websites. We are not responsible for the privacy practices of those other sites. We encourage you to review their privacy policies.

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8) Children’s Privacy

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Our Site is not intended for children under 13 (or another age threshold required by applicable law). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us to request deletion.

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10) Contact Us

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If you have questions about this Privacy Policy or want to exercise your rights, contact:

Pilchuck Pest Control
Email: office@pilchuckpest.com

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This Privacy Policy is intended as a general statement of our privacy practices and may be updated from time to time. Changes will be posted on this page with an updated “Last updated” date.

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